Shipping policy

WildPaws Shipping Policy

Thanks for shopping with WildPaws! Here's everything you need to know about how your order gets to you.

Order processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships. Orders placed on weekends or holidays begin processing the next business day.

Shipping rates & free shipping
We offer free standard shipping on all US orders. (Or, if you prefer a threshold: free standard shipping on US orders over $X; a flat $X.XX rate applies below that.)

Delivery estimates
Once shipped, US orders typically arrive within 7–12 business days. Delivery times are estimates, not guarantees, and can occasionally run longer during peak seasons, sales, or due to carrier delays outside our control.

Order tracking
As soon as your order ships, we'll email you a tracking number so you can follow it every step of the way. Please allow 1–2 business days for tracking to update after you receive it.

Wrong or incomplete address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address. If you catch a mistake, email us at thewildpaws@outlook.com within 24 hours and we'll do our best to correct it before your order ships.

Delayed, lost, or damaged shipments
If your tracking hasn't updated in several days, or your order arrives damaged, email us at thewildpaws@outlook.comwith your order number (and a photo, if damaged) and we'll make it right.

Contact
Questions about your order? Reach us anytime at thewildpaws@outlook.com.