Refund policy

WildPaws Return & Refund Policy

We want you and your pup to love your WildPaws order. If something isn't right, here's how returns and refunds work.

Return window
You have 30 days from the delivery date to request a return.

How to start a return
All returns start by contacting us first. Email thewildpaws@outlook.com with your full name, order number, and the reason for your return before sending anything back. Items returned without contacting us first can't be processed.

Return shipping costs
Customers are responsible for all costs associated with returning an item — return postage, carrier fees, tracking, insurance, packaging, and any applicable customs duties or taxes on the return shipment. We do not provide prepaid return labels or reimburse return shipping, and original shipping charges are non-refundable.

The only exception: if your item arrives defective, damaged, or you received the wrong product, we cover the return cost — just include a photo when you email us and we'll make it right.

Refunds
Once we receive and inspect your returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved and you still haven't received it, reach out and we'll chase it down.

Non-returnable items
The following can't be returned: custom or personalized items, sale or promotional items (final sale), and gift cards.

Order changes & cancellations
Changed your mind? You have 24 hours after placing your order to cancel or make changes. After that, your order may already be in processing and can't be modified.

Contact
thewildpaws@outlook.com